Empowering Healthcare with Dragon Copilot and Trustmarque

Your Trusted Partner for Dragon Copilot, Ambient Voice, and Healthcare Innovation

Introducing Microsoft Dragon Copilot: Now Generally Available in the UK

Microsoft Dragon Copilot is now Generally Available in the UK. This marks a big-step forwards in the availability of Microsoft solutions to support frontline care.

Dragon Copilot is Microsoft’s advanced AI-powered clinical documentation solution, designed specifically for the healthcare sector. By leveraging digital dictation and ambient voice technology, it listens, understands, and captures the patient-clinician conversation, creating accurate, detailed clinical and patient notes instantly and securely.

Dragon Copilot builds on the strengths of established tools such as Dragon Medical One and DAX Copilot with fine-tuned AI . It is a MHRA approved environment that has been built and designed with clinical risk, security, governance and data protection in mind to provide confident use in a clinical setting.

Why Dragon Copilot? A New Era of Intelligent, Clinical Productivity

Dragon copilot represents an opportunity for clinicians to take back time that has been taken up in administration.

Adoption of Ambient AI can provide substantial opportunity to reduce administration time and enhance personalised, focussed care to the patient, substantial improvement in productivity and efficiency alongside improving patient experience and staff morale. It supports in improving clinical data into systems of record including improved accuracy, standardisation, reducing the need for data validation and subsequent administration.

In the future in the NHS it will be essential to allow AI to take the strain away from clinicians and to establish new models of care to address the specific pressures of growing population and more complex care. AI will support and enable Neighbourhood Health Services, care closer to home, and more emerging models of care such as personalised medicine. Building Ambient AI into clinical care now will mean your frontline health workers will be ready to adopt new models of care more easily, and with less friction in the future.

What are the benefits of Dragon Copilot?

In implementing Dragon Copilot, your frontline care workers can liberate their time and this can be used to drive better patient care, better staff experiences, and see more patients. It will also reduce the need for administration across many processes such as patient and referral communications and capturing notes in clinical settings – creating opportunities for efficiency.

Reclaim Time

With the implementation of Ambient AI, clinicians report up to 40-50% time savings on routine tasks such as patient letters, discharge summaries, and referrals.

Boosts productivity and Well-being

Ambient AI also improves wellbeing, with 70% reporting reduced burnout and 83% noting improved job satisfaction.

Enhance Patient Care

Patients benefit too, with 56% experiencing better consultations due to increased clinician focus. In a 2021 briefing, King’s Fund researchers observed that administrative work, though essential, has seldom been the focus of improvement efforts, even though it heavily impacts both patient and staff experience. With more time the ability to both improve patient care and see more patients will assist with reducing waiting lists and referral times.

Enhance Accuracy and communication

Capture clinical detail with accuracy minimising error and omission. Administrative teams see similar gains through real-time documentation and reduced duplication, while communication processes such as referral turnaround.

Seamless Integration

Works within your existing EPR and clinical systems—no workflow disruptions.

Supporting Clinicians: The Case for Change

The case for change is compelling and Trustmarque can support your NHS Trust in developing this.

Don’t take our word for it – see How Dragon Copilot is helping UK Clinicians focus on care

How Microsoft Dragon Copilot is helping UK clinicians focus on care

Key Features of Dragon Copilot?

Whether during in-person consultations, ward rounds, emergency care, or remote appointments, clinicians can seamlessly capture comprehensive notes and care plans. Dragon Copilot provides hands-free, empathetically focussed, fast and accurate capture, even in high-pressure environments.

Enables hands-free clinical documentation through real-time voice capture

Clinicians can dictate patient notes, care plans, and observations using natural speech, freeing them from keyboards and allowing full attention on patient interaction.

Uses AI to understand medical context and generate structured, accurate notes

Dragon Copilot intelligently interprets clinical language and automatically formats documentation to align with NHS workflows and terminology. It will further have the capability to support a growing range of languages to support the diverse needs of local communities across the UK.

Adapts to various care settings including GP consultations, ward rounds, A&E, and virtual appointments

Whether in a busy hospital ward, a remote video consultation, or an emergency department, the solution supports mobile and flexible documentation needs.

Integrates with NHS electronic patient record systems to streamline workflows

Sits seamlessly in the clinical workflow to reduce duplication and ensuring accurate, up-to-date patient records. Creates customisable, and structured summaries, patient letters, referral notes, GP notes to streamline communication and reduce time to care.

Automates routine clinical tasks using intelligent agent capabilities

Supports AI-driven actions such as summarising patient history, updating medication lists, or flagging follow-up actions, saving time and reducing cognitive load.

Ensures data security and compliance with UK healthcare regulations via Microsoft Cloud for Healthcare

Built on Microsoft’s secure infrastructure, Dragon Copilot complies with NHS Digital standards, GDPR, and other UK-specific data protection requirements.

Why Dragon Copilot?

Experience and Expertise

With over 20 years of experience delivering award-winning medical speech recognition, Dragon Copilot is trusted by more than 600,000 clinicians across thousands of organisations and enjoys longstanding partnerships with leading EPR/PAS providers. The solution is seamlessly embedded within existing clinical workflows, ensuring reliability and ease of use for healthcare professionals.

Scalability

Supporting all care settings, including outpatient, emergency, and inpatient environments, Dragon Copilot is available across mobile, web, and desktop platforms, and is backed by dedicated teams and marketing resources to drive awareness and adoption.

Technological Leadership

Purpose-built for clinical environments, the platform leverages advanced natural language and ambient speech technologies, powered by fine-tuned generative AI. It draws on a vast dataset, over 1 billion minutes of medical dictation and 20 million ambient encounters each year, to deliver exceptional accuracy and speed. Built on the secure and scalable Microsoft Azure cloud, it offers a comprehensive suite of features beyond ambient note creation, ensuring a consistent user experience that aligns with other Microsoft Copilot solutions.

Comprehensive Support

Comprehensive support includes around-the-clock customer assistance via chat, email, and phone, as well as in-app training complemented by virtual rooms staffed with product experts to ensure users are fully equipped and confident in utilising the platform.

Trust & Security

Built on Microsoft’s Secure Future Initiative, the platform upholds the highest standards of security, privacy, and compliance. It adheres to responsible AI principles with healthcare-specific safeguards, and ensures data protection through robust privacy practices supported by transparent policies.

How Trustmarque can help you deliver and scale Dragon Copilot

Trustmarque have for 35 years worked with the NHS. Our dedicated Healthcare professionals understand that this is a complex technology, and that whilst rapid roll out is desired it must be performed carefully. Our support includes:

Establish the case: Development of the business and value cases for scale roll out and support you in accessing funding for change at scale.
Design: Comprehensive assessments of the existing infrastructure, environment and clinical systems to identify readiness. Design a solution that works for you including security, governance, access, and technical requirements. Optimise the licence model from the start to extract best value.
Deploy: Deployment of Dragon Copilot in your specific environment and set up for rapid roll out of Dragon Copilot to your diverse clinical teams.
Transform: Transformation support to understand, map and establish the requirements for specific clinical services to ensure excellent clinical and patient experiences and are delivered alongside the desired benefits.
Training and adoption: Specialist training for frontline workers to support safe adoption, excellent experiences of Dragon Copilot, and rapid take up.
Integrate: Design and build integration for processes and systems to take Dragon Copilot one step further allowing information to become quickly nested in the right place such as clinical systems and referral processes.
Managed services: Provide capability and capacity to support you in optimising use, scaling, and operating Dragon Copilot.

Why Trustmarque as your strategic partner for Ambient AI?

Trustmarque is your go-to partner for all things Dragon Copilot, ambient voice, and healthcare innovation. Our deep sector expertise, hands-on support, and close partnership with Microsoft mean you can adopt ambient voice technology with confidence and clarity.

We work in depth with your organisation to consider not just the technology aspects of your journey in Dragon Copilot, but the people, change and leadership needs of such changes.

Ready to transform your clinical workflows? Reach out to healthcare@trustmarque.com to book a demo, ask questions, or explore how Dragon Copilot can work for you.

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